Appointments

Our phone lines are open from 8:00am 

01970 624855

Non urgent advice can be found on www.nhsdirect.wales.nhs.uk   

Click here to decide if you need an appointment or what kind  choosewellwales

Appointments with the Doctor or Nurse Practitioner

These are booked on the same day and only in special circumstances can be booked ahead.  When you call the surgery our receptionists will take your contact details and ask for a brief outline of the problem. The receptionist can then book you in with the right person for either a telephone appointment or an appointment to come in to the surgery.

 A standard appointment is for 10 minutes.

Appointments with Minor illness Nurses 

Defined as a new acute problem of less than two weeks duration and you have not already seen the nurse or doctor about it.

 Some of the minor illnesses they cover are:

•  Coughs and colds
•  Sore throats
•  Chest infections
•  Earache
•  Hay fever
•  In-growing toenail
•  Insect bites
•  Skin problems problems such as, psoriasis, eczema, rashes
•  Urine infections (women only)
•  Vaginal infections
•  Sinusitis/Congestion

Appointments with Practice Nurse or Health Care assistants (HCA's)

Appointments with a practice nurse or HCA's can be booked up to 4 weeks in advance by telephone or by visiting reception. Our nurses and HCA's are able to provide the following services: (More information under Clinics and Services).

• Family Planning Checks and Advice
• Asthma and COPD clinics
• Diabetic Clinic
• Coronary Heart Disease Monitoring
• Cervical Smear Clinics
• Ear Syringing
  
• Travel Clinics and Immunisations
• Wound Care, Dressings and removal of Stitches

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

Home Visits

We encourage our patients to come to the surgery where we have the proper equipment and facilities available. If you do need a home visit, please try to call reception before 10:30.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls

Please remember a GP can see several patients in the surgery in the time it takes to do one home visit.

You can also be visited at home by a community/district nurse, they provide care for patients who are unable to leave their home and can be contacted on 01970 625473.

You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years. 

Sickness Certificates

You do not require a doctor's sickness certificate for any illness lasting seven days or less. Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or on the HMRC website.

Evidence that you are sick

If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to support payment of SSP (statutory sick pay).

It is up to your employer to decide whether you are incapable of work. A medical certificate, now called a 'Statement of Fitness for Work’ (see below) from your doctor is strong evidence that you are sick and would normally be accepted, unless there is evidence to prove otherwise.

You could also provide evidence from someone who is not a medical practitioner, e.g. a dentist. Your employer will decide whether or not this evidence is acceptable. If your employer has any doubts, they may still ask for a medical certificate from your GP.

Statement of Fitness for Work - ’Fit Note'

The 'fit note' was introduced on 6 April 2010. With your employer's support, the note will help you return to work sooner by providing more information about the effects of your illness or injury.

For more information see the DirectGov website (where this information was sourced)