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Noticeboard

Drop in Flu Clinic 6.30pm to 7.30pm 11th December 2019  - Who needs protection against flu?

Flu is more likely to be serious if you have a long-term health condition, are pregnant, or are 65 or older. Every year in Wales three-quarters of a million people have a flu vaccine. If any of the following apply to you, you are more likely to get complications from flu. So even if you feel healthy, you should have a flu vaccine if:

You are pregnant

You are aged 65 or over

You live in a residential or nursing home

You have a heart problem

You have a chest complaint or breathing difficulties, including asthma that needs regular steroid inhalers or tablets

You have kidney disease

You have lowered immunity due to disease or treatment (such as steroid or cancer treatment)

You have liver disease

You have had a stroke (or mini stroke)

You have diabetes

You have a neurological condition, for example multiple sclerosis (MS), cerebral palsy or post-polio syndrome

You have a problem with your spleen, for example sickle cell disease, or you have had your spleen removed

You have a body mass index (BMI) of 40 or more

Practice Policies & How to complain to or compliment us

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

 

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

 

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



 
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